Everything you need to know before, during, and after your trip.
An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of inserting a physical SIM card, you scan a QR code to install a mobile data plan. No swapping, no fumbling with tiny cards — just instant connectivity when you land.
A traditional SIM is a physical card you insert into your phone. An eSIM is digital — it's built into your device and activated by scanning a QR code. eSIMs are faster to set up, support multiple plans at once, and are ideal for travellers who want to avoid roaming fees without juggling physical cards.
Most modern smartphones support eSIM. Compatible devices include:
To check on iPhone: go to Settings → General → About and look for an "Available SIM" or "Digital SIM" entry. For Android: Settings → Connections → SIM Manager.
Yes. Your device must be carrier-unlocked to use a Travoyer eSIM. A locked phone is restricted to one carrier's network and won't accept a new eSIM plan. If you're unsure, contact your carrier or check your device settings.
Browse plans by destination, select the data size and validity that suits your trip, add to cart, and checkout. After payment, your eSIM QR code is emailed to you instantly. You can also access it any time from your account under My Orders.
We accept major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Alipay, and WeChat Pay. All transactions are processed securely by Stripe in US Dollars (USD).
Yes — you need a Travoyer account to complete checkout. This allows us to securely deliver your eSIM, store your order history, and send you important notifications like expiry reminders. Creating an account takes less than a minute.
No. The price you see is what you pay. All prices are in USD and include everything — no activation fees, no roaming charges, no auto-renewals. Each plan is a one-time purchase.
Yes — if you have a promo code, enter it at checkout before completing payment. Discounts are applied automatically. Each code has its own terms, usage limits, and expiry date.
After purchase, you'll receive an email with a QR code. Here's how to install it:
iPhone: Settings → Cellular → Add eSIM → Use QR Code → scan the code
Android (Google Pixel, Samsung, etc.): Settings → Network & Internet (or Connections) → SIM Cards → Add eSIM → scan the code
We recommend installing your eSIM at home on Wi-Fi before you travel. Your plan activates the first time you connect to a local network at your destination.
Your plan activates the first time your device connects to a mobile network at your destination — not at the time of purchase. So if your trip is weeks away, buy in advance without worrying about your validity countdown starting early.
No. Each QR code is single-use and can only be scanned once. Once your eSIM is installed on a device, it cannot be transferred to another device. Keep your QR code safe and do not share it. If you need help reinstalling, contact support@travoyer.com.
No. Your Travoyer eSIM works alongside your existing physical SIM. Most phones let you choose which SIM to use for data. Simply set your Travoyer eSIM as the data SIM when you arrive at your destination.
Yes, as long as you have a Wi-Fi connection (e.g. in-flight Wi-Fi). That said, we recommend installing before you board to avoid any connection issues.
Unlimited plans include a daily high-speed data allowance (typically 1GB–5GB depending on the plan and destination). Once you reach the daily cap, speeds are reduced for the rest of that day. High-speed data resets every 24 hours from first use. You can keep browsing, messaging, and streaming at reduced speeds with no hard cutoff.
No. Travoyer plans are data-only. For calls and texts, use your primary SIM or apps like WhatsApp, FaceTime, or iMessage over your Travoyer data connection.
Hotspot availability depends on the specific plan and destination. Check the plan details page before purchasing. Where hotspot is supported, you can share your data connection with other devices.
If your data allowance runs out before your plan expires, you can purchase a new plan for your destination. Your existing eSIM profile stays installed — simply buy another plan and it will top up your connection.
Some of our plans cover multiple countries or regions. When browsing, look for regional plans (e.g. Europe, Asia, Global) that cover your full itinerary. If you're visiting a country not covered by your plan, you'll need to purchase a separate plan for that destination.
Refunds are considered if your eSIM could not be installed due to a technical issue on our end, or if your eSIM failed to connect and no data was consumed. Refunds are not available if your device is incompatible, if data has already been used, or if the plan has expired. Refund requests must be submitted within 30 days of purchase. Email support@travoyer.com with your order ID and a description of the issue.
Try these steps first:
If the issue persists, contact us at support@travoyer.com with your order ID and device model and we'll help resolve it.
Email us at support@travoyer.com. We aim to respond within 24 hours. You can also use the Help form on our website.
Log in to your Travoyer account and go to My Orders. You'll find your QR code, order status, and plan details there.