Your privacy matters to us. This Privacy Policy explains what personal information Travoyer collects, how we use it, and the choices you have. By using travoyer.com, you agree to the practices described here.
1. Information We Collect
1.1 Information You Provide
- Account information: your name and email address when you create an account
- Purchase information: your email address and payment details when you buy a plan (we do not store card numbers — payments are processed by Stripe)
- Support communications: any information you share when contacting our support team
1.2 Information Collected Automatically
- Usage data: pages visited, time spent on pages, links clicked
- Technical data: IP address, browser type, device type, operating system
- Cookies and similar technologies: see Section 3 below
2. How We Use Your Information
We use your information to:
- Process and fulfil your eSIM orders
- Send your eSIM QR code and order confirmation by email
- Manage your account and provide customer support
- Send expiry reminders and service notifications
- Improve our website and services
- Comply with legal obligations
- With your consent, send you promotional offers and travel tips (you can unsubscribe at any time)
We do not sell your personal information to third parties.
3. Cookies
We use cookies to improve your experience on our website. Cookies are small files stored on your device. Here is how we use them:
- Essential cookies: required for the site to function, such as keeping you logged in and remembering your cart
- Analytics cookies: help us understand how visitors use our site so we can improve it (e.g. Google Analytics)
- Marketing cookies: used to show relevant ads and measure campaign effectiveness
You can manage or disable cookies in your browser settings. Disabling essential cookies may affect site functionality.
4. Sharing Your Information
We share your information only in the following circumstances:
- Service providers: trusted third parties who help us operate our business, including Stripe (payment processing), Supabase (database), and Resend (email delivery). These providers are only permitted to use your information to perform services for us.
- eSIM network partners: we share your order details with our network partners to provision and deliver your eSIM plan
- Legal requirements: when required by law, regulation, or valid legal process
- Business transfers: if Travoyer is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you if this occurs.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your account data at any time (subject to legal retention requirements).
6. Your Rights
Depending on where you are located, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at support@travoyer.com.
7. Security
We take the security of your information seriously. All data transmitted to and from our website is encrypted using SSL/TLS. Payments are processed by Stripe, which is PCI-DSS compliant — we never see or store your full card details. We regularly review our security practices to protect against unauthorized access.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
9. International Users
Travoyer is operated from Canada. If you are accessing our services from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. By using our services, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at support@travoyer.com.